Privacy Policy
​
Policy
This is the privacy policy of CancerPal Ltd trading as HairlossPal. We are a company registered in England & Wales with company number 11557415 and our registered office address is Britannia House, Caerphilly Business Park, Caerphilly, CF83 3GG.
​
This policy is designed to ensure that we safely handle your personal data in accordance with relevant regulations and legislation such as Data Protection Act 1998 and EU General Data Protection Regulations 2018 (the “Data Protection Regulations ”).
​
What do we do with your information:
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
​
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Consent:
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@hairlosspal.co.uk or mailing us at:
Data Protection Officer, HairlossPal, First Floor, 116 Station Road, Llandaff North, Cardiff, CF14 2FH.
​
Disclosure:
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
​
Wix:
Our store is hosted by Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.
​
Payment:
If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
​
Third Party Services:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
​
Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy.
​
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
Security:
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES:
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
ForceFlashSite, sessional, When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site.
hs, sessional, Security.
smSession, Persistent (Two days or two weeks), Identifies logged in site members.
XSRF-TOKEN, sessional, Security.
svSession, Persistent (Two years), Identifies unique visitors and tracks a visitor’s sessions on a site.
SSR-caching, sessional, Indicates how a site was rendered.
smSession, Persistent (Two weeks), Identifies logged in site members.
TS*, sessional, Security.
TS01*******, sessional, Security.
TSxxxxxxxx (where x is replaced with a random series of numbers and letters), sessional, Security.
TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters), sessional, Security.
​
Age of Consent:
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
​
Changes to this Privacy Policy:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
​
Questions and Contact Information:
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at hello@hairlosspal.co.uk or by mail at:
Data Protection Officer, HairlossPal, First Floor, 116 Station Road, Llandaff North, Cardiff, CF14 2FH.​
​
​